Refund policy

Moonoo.be uses the legally applicable 14-day cooling-off period. Of course we hope that you are very satisfied with your purchase and that the following is not necessary at all :-)

How to return

If you want to return your purchase, please contact ellen@moonoo.be in advance and within 14 days. You will then receive further instructions for the return.

Always pack the package properly and make sure it is closed properly.
The costs for returning are for your own account. We can only refund the shipping costs if the return is a result of an error on our part, or if a damaged product was delivered.

Refunds can only be made to the account of the original purchaser.
The refund will be made as soon as we have received your return and when it appears that the product is in its original condition.

Original condition

You must return the products in their original condition, including all labels. Please note that items returned and worn or dirty, washed or damaged will no longer be accepted under this warranty.

Reasonable care

Customers are required by law to take reasonable care of the items they order while in their possession.
You may open the package to look at the products you have ordered. You may try it on for a short time, but not wear it for a long time.
If we find deviations from this, we will not accept the return and you will not be eligible for a refund.

Questions

If you have any questions, you can always contact ellen@moonoo.be. I'll be happy to help you!

 

 

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moonoo.be
Brand Name: All About BV
Business address: Leernsesteenweg 155, 9800 Deinze, Belgium
Phone number: 0032 485 444 130
E-mail address: ellen@moonoo.be
VAT identification number: BE0504.893.710